Frequently Asked Questions
About My Pass
How To Use My Pass
Purchase a pass and receive an 8-digit code by email. Use this code when booking your private sessions or group classes, and they will automatically be deducted from your pass each time you book.
On the checkout page, add your 8-digit code to the ‘package, gift, or coupon code’ text field.
How can I check how many classes or sessions I have left on my pass?
To check how many classes or sessions you have left, log in to your account. You’ll see the total minutes remaining on your pass — simply divide this by 55 minutes, the length of one class, to find out how many classes or sessions you have left.
How long are class passes valid for?
Passes of 1 session are valid for 7 days, passes of 5 sessions are valid for 2 months, and passes of 10 sessions are valid for 4 months.
Can I share my pass with someone else?
No, passes are not transferable to other participants.
Payment & Booking
Do I need to create an account before booking?
You can book a group class or a private session as a guest. If you already have an account, please log in before making a booking. You can also sign up for an account before your first purchase.
How do I pay for classes or passes?
You can use a debit or credit card to pay in our online booking system. Our payment processing is safe and secure.
Can I pay in cash at the studio?
We do not accept cash payments. All bookings must be made on our online booking system.
Do you accept SZÉP Kártya?
No, we dont accept SZÉP Kártya.
Do prices differ between studios and online?
No, our prices are consistent across locations, including online sessions.
Is there a discount for students or seniors?
No, we don’t have any student or senior discounts at this moment.
Can I receive a refund for unused classes or passes?
Please note that all classes and passes are non-refundable.
What happens if the studio cancels a class or session?
Our cancellation policy works both ways. In the rare event that we need to cancel a class or session within 24 hours of its scheduled time, you will receive a compensation class or session pass to make up for the inconvenience.
What is the cancellation or rescheduling policy?
A minimum of 24 hours’ notice is required for cancellations or rescheduling to allow another client to take your time slot. If an appointment is missed, cancelled, or changed with less than 24 hours’ notice, the class credit will be forfeited in full.
General
What is the difference between private, semi-private, and group classes?
Private Pilates sessions are one-to-one with a certified instructor, giving you fully personalised attention. These sessions can take place on a variety of Pilates apparatus, including the Reformer, Mat, Cadillac, Stability Chair, and Ladder Barrel, depending on the studio location you choose (Buda or Pest).
Semi-Private (Duo) sessions include two participants per instructor. At the Buda studio, semi-private sessions can be mat-based or circuit-style using different Pilates apparatus. At the Pest studio, they are offered on the Reformer.
Group classes accommodate multiple participants: up to six for Mat Pilates and Reformer Pilates classes, and up to eight for Barre classes.
Are mats and equipment provided, or should I bring my own?
All mats and Pilates equipment are provided by the studio. You just need to bring comfortable workout clothes, socks, a small towel, and a water bottle.
Do you offer gift cards?
Yes, we do! To purchase a gift card, please contact us.
Do you offer trial classes for new clients?
We don’t offer trial classes, but you’re welcome to join us for a single group class or private session to experience our teaching style and studio atmosphere before committing to a pass.
How do I contact you if I have questions?
If you have any questions about any of our services, we’re here to help! You can contact us via the form on our website, email us at info@intuitivepilates.eu, or call/text +36 20 269 5530.