Terms and conditions
General information
- Group classes and private sessions last 55 minutes
- All private sessions must be booked at least 24 hrs in advance via our website’s booking page. Group classes may be booked with shorter notice.
- A minimum of 24 hours cancellation/rescheduling policy applies to allow for another client to fill in that time slot. If an appointment is missed, cancelled or changed with less than 24 hours notice, class credit will be lost in full
- Please arrive at least 10 minutes prior to the class to fill out necessary paperwork, change clothing and get settled
- Before starting your Pilates practice please contact your doctor to ensure that Pilates is a suitable form of training for you
- It is the responsibility of the client to inform the trainer about any health condition or injury that may impact their practice
- Classes and passes are non-transferrable nor refundable
- Passes are not specific to one instructor in particular
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Intro-pack: Please note that in order to join our group classes, all new participants need to complete our Intro-pack (two private sessions plus one group). The Intro-pack is designed to teach you how to operate the reformer machine individually in a health and safety manner, as well as to review the Pilates principles and cover some of the most iconic reformer Pilates exercises to be able to join our group classes with full confidence. We reserve the right to cancel the registration to a class if the registered confirms he or she has no experience using a reformer machine or having done Pilates before. Pregnant ladies are not admitted to reformer group classes and therefore the intro-pack is not applicable for pregnant clients. Pregnant clients can take part in private sessions or group pre-natal classes.
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Cancelation policy for online classes
- Online classes must be cancelled with a minimum of 6 hours prior the class. If no notification is provided in regards the cancelation, the class will the be automatically deducted from the pass.
Promos
- Offers may not be combined with any other sale, promotion, discount, code, coupon and/or offer
Studio Etiquette
- Please be on time. We recommend you arrive at least 10 minutes prior to your class, particularly in case you need to change clothing
- Be respectful to others by entering the studio quietly
- Please remove your shoes at the entrance
- Bringing food into the studio is allowed, though, you may only eat inside the kitchen area
- For your safety, please refrain from using large jewellery as it may hook into the machine or other equipment
- Bring a small towel with you
- Please clean the equipment after use with the cleaning supplies provided.
COVID-19 safety measures
- Hand sanitiser is available at the entrance and we require each visitor to use it upon arrival
- We are requesting everyone to bring and use socks during classes, as well as a small towel to place on the mat or reformer
